These Terms of Service (“TOS”) are between you (“Customer,” “you,” and/or “your”) and Happy Pool and Spa, LLC, a limited liability company, its subsidiaries, affiliates, predecessors, successors, and assigns (“Happy Pools,” “us,” “we,” and/or “our”). These TOS set forth the terms applicable to your use of our services (collectively, the “Services”). You and Happy Pools together may be referred to herein as the “Parties,” and each may be referred to herein as a “Party.” These TOS explain our obligations to you, and your obligations to us in relation to any Services you purchase or otherwise utilize. These TOS apply to our provision of residential pool maintenance services only.

By signing up for our services, you acknowledge that you have read, understand, and agree to be bound by this TOS, as well as all other applicable rules or policies, terms and conditions, or service agreements that are or may be established by us from time to time and are incorporated herein by reference. 

1. Our commitment to our customers – services provided:
   • As part of your routine weekly pool service, Happy Pools will provide the following services including but not limited:
   • Checking and emptying skimmer and pump basket
   • Testing and balancing water chemistry
   • Supplying routine chemicals including chlorine (liquid and/or tablet), salt, muriatic acid, sodium bicarbonate, and cyanuric acid; specialty chemicals may be provided upon occasion such as phosphate treatments
   • Brushing your pool walls and floor
   • Vacuuming your pool floor
   • Skimming your pool surface
   • Checking your equipment for normal function
   • Cleaning or backwashing your filter (every 4 weeks)
   • Cleaning your salt cell (chlorinator) if applicable (every 8 weeks)
   • An emailed service report following each service with a detailed overview of services performed and photos of your pool before and after service
     
     
2. Customer responsibilities – our ask of you:
   • To efficiently and effectively provide proper service for your pool, we ask all customers to please:
   • Ensure our technicians have access to the pool area on the day of service: path to the pool needs to be clear of all clutter allowing our vacuum carts to reach the pool; equipment area needs to be easily accessible
   • All pets are secured for their safety and the safety of our technicians
   • Please make sure that swimming pool toys, floating mats, and non-automatic swimming pool covers are removed on the day of service
   • Please ensure the water level of your pool is maintained at the correct level – about halfway up the skimmer. Our technicians do not have adequate time allotted during weekly service visits to drain or re-fill the pool. If you require this service, please contact the office to arrange a separate service call.
   • Report any service issues or service requests to our office at 321-341-2566 so that we can ensure anything that pops up can be addressed in a timely manner, with appropriate oversight
   • Any account information updates please direct in writing via text to 321-341-2566 or via email to service@happypoolandspa.com to ensure information is received and processed.
     
     
3. Billing information
   
   • All invoices are due no later than the 15th of each month – please plan accordingly to ensure bank checks are mailed and received in time. A $25 late fee may be applied to all payments received after the 15th day of the month
   • Our monthly service rate is for a blue, clean pool with regular debris; should extra cleaning be required from weather events, an additional charge may apply
   • We bill for 48 weeks of service per year, based on a standard 4-week-per-month cycle. Although there are 52 weeks in a calendar year, the extra 4 weeks are meant to allow for holidays, severe weather, or other unavoidable service interruptions. This ensures your rate stays consistent and predictable throughout the year. We allow our technicians time off the week of Thanksgiving and the week between Christmas and New Year’s and we do not service pools those two weeks. We work all other holidays. 
   • Minor repairs / replacement items of $75 or less will be automatically billed to customers (o-rings, pump baskets, skimmer baskets, pressure gauges, air release valves, etc.)
   • Should Happy Pools be required to take legal action to collect payment with liens or smalls claims court, all fees associated with the collection process plus and administrative fee of $75 will be assessed to the customer’s account balance
   • Happy Pool and Spa will run attempt to run cards on file for overdue invoices that are not set to autopay before moving forward with any collection procedures.
   • Credit card surcharges will be passed back to customers to account for the charge we pay to accept credit card payments.
     
     
4. Additional information
   • While we will try to diagnose any potential equipment issues or concerns during our regular weekly service visit, a trained repair technician may be required to diagnose and trouble potential equipment issues. Please note, this visit would be a separate service call and be billed accordingly
   • While we strive to ensure continuity in service technicians servicing your pool week over week, as we grow and expand our business, as team members get promoted, or take time off, it may be necessary to change your assigned service technician from time to time. We understand that continuity is important to our customers and we strive to ensure continuity for you
   • Service days may occasionally change due to routing and scheduling adjustments. While we aim to maintain the initially provided service day, we cannot guarantee that it will never change 
   • We aim to provide full service each week. However, sometimes due to environmental conditions such as lightning storms, heavy rains, high winds, or other acts of nature, providing full service on your designated service day may not always be possible. However, we will still check and adjust the chemicals and empty the baskets, regardless of the weather conditions
     
     
5. Cancellation
   • We do not hold our customers to long-term contracts and believe open communication is key to a successful partnership
   • If for any reason you need to cancel service, we are happy to accommodate. All cancellation requests should be made in writing and directed to the office via email at service@happypoolandspa.com or via text message at 321-341-2566
   • Partial month service will be billed at our one-time service call rate of $75 per visit
     
     
6. About Happy Pool & Spa:
   • Happy Pool and Spa was founded with the intention to bring exceptional, professional service at a fair price to the Space Coast. Each of our technicians is background checked and certified as a Certified Pool Operator which is unique among local pool service companies. We are committed to providing the best service and experience for our customers as possible. While we strive for perfection, we are human and will make mistakes. However, we promise that we will always address and fix any customer concerns!
     
     
7. THANK YOU FOR CHOOSING HAPPY POOL AND SPA FOR YOUR POOL CARE NEEDS!